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IT Desktop Support

Job Description: Provides timely and accurate end user technical support

Supports installs, upgrades and supports infrastructure software and hardware for applications,systems and helpdesk groups

Helps to recommend and schedule repairs

Assists in the development and maintenance of script tools, batch files and testing equipment

Participates in the isolation of system issues

Resolves assigned technical issues encountered in system architecture and infrastructure

Supports planning and implementation of back-ups, disaster recovery, and security actions

Administers service and support

Participates in assessing and implementing

Analyzes simple problems that have a set of possible solutions

Able to determine the most appropriate procedure to follow

Experience/Skills:

Asset Management

Help Desk

Technology Standards, Policies and

Procedures

Technical Troubleshooting

Attention to Detail



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